Email Validation

The perfect pair: Outgoing email validation and incoming email tracking

This tool assists with the implementation of strong controls on all emails. Outgoing emails are validated against communication standards to ensure the accuracy of email addresses. Incoming emails are monitored to measure aging and response time, as well as enforce Service Level Agreements(SLA). Rules are configured for every business process to accommodate specific protocols.

By deploying this tool your firm can:

  • Clearly and quickly validate rules configured to check email addresses, subject, body, and attachments, with corresponding reference data
  • Ensure incoming emails are attached to conversations to track responses, measure time since the last touched and generate queue management metrics
  • Centralize administration of business rules for every sub-process that has distinct communication scenarios
  • Eliminate email misdirects – In a 12 month period: 0 misdirects across 250 operations analysts and 500,000 emails
  • Allow supervisors to monitor work queues without having to review all emails
  • Enforce strict controls without having to move away from the organization’s email infrastructure

Experience the future of Financial Services.

VANCOUVER SAN FRANCISCO FAYETTEVILLE PHILADELPHIA NEW YORK TORONTO BOSTON ATLANTA AMSTERDAM HAMBURG MILAN VERONA LONDON DUBLIN PARIS CHANDIGARH GURUGRAM MUMBAI PUNE COIMBATORE MANILA PHUKET SINGAPORE SYDNEY MELBOURNE CHICAGO
VANCOUVER SAN FRANCISCO FAYETTEVILLE PHILADELPHIA NEW YORK TORONTO BOSTON ATLANTA AMSTERDAM HAMBURG MILAN VERONA LONDON DUBLIN PARIS CHANDIGARH GURUGRAM MUMBAI PUNE COIMBATORE MANILA PHUKET SINGAPORE SYDNEY MELBOURNE CHICAGO