Delivery

Domain expertise, secure facilities and industry specialization

At eClerx Markets, we offer state of the art facilities and infrastructure, complete with secure access, 24×7 power backup, office equipment, and administrative support. Additionally, many of our customers have dedicated offshore development centers that are configured to client policies.

 

Our domain expertise and industry specialization are manifest in the range of core and critical activities that we perform for our clients today. Fundamental to eClerx Markets’ offering, is our highly skilled and knowledgeable staff, which is trusted by clients throughout the world to deliver accurate and timely results. Combined with our limited downtime, the ability to monitor security, and seamlessly adjust staffing levels based on fluctuations in volume, we are well positioned to deliver services to the financial industry.

 

Advantages of our delivery model include:

Operational excellence
An operations team consisting of senior program leads who have extensive operations delivery and change management experience. Our state of the art Offshore Delivery Centers (ODCs) are located in Mumbai, Pune, and Chandigarh

 

Regional relationship managers
Local to client’s delivery team to ensure an effective partnership

 

Business metrics designed for continuous improvement
Our governance model includes three oversight categories: daily deliverables, monthly metrics (including SLAs and measured process improvements), and quarterly business reviews.

 

Our industry knowledge and thought leadership
Is evident in our association with industry organizations such as ISDA, as well as partnerships with the FIA, LCH, DTCC, and key RPA vendor platform providers.

 

Market-tested solutions
Developed to support multiple industry participants

 

Flexible pricing model
Which includes per unit pricing alongside traditional FTE