Email Validation Tool is a scalable, robust web application for end-to-end request lifecycle management
Challenges
- Non-structured and manual workflow to manage incoming and outgoing email requests
- Limited visibility of the outstanding requests leading to SLA breaches
- High risk of email misdirects and possible information security breach
- Need for standardization and stronger governance on outgoing emails
eClerx Markets Solution
- A scalable and robust web based application enabling an end-to-end request lifecycle management
- Over 15 security features to scan recipients, subject, email body and attachments for any conflicts
- Centralized, role-oriented administration across projects and processes with ability to define and track SLAs
- A “one-stop shop” for all business rules/ controls across email
- A comprehensive request tracker, monitoring dashboard and reporting suite
Benefits & Savings
Effort Saving
- Reduced effort by automated creation of the work queues and allocation of requests
- Further effort reduction enabled by auto-email drafting and monitoring for preventing misdirects
Risk Reduction
- Streamlined request lifecycle management and linkage of emails
- Reduced risk by blocking of potential email misdirects, inaccurate emails and missed responses
- High visibility on email validations; alerts the admin for all configuration updates
Visibility & Control
- Audit trail on individual request status, action taken and ownership
- Deployable across multiple processes; visibility using a consolidated dashboard
- Added Control due to effective PQRS metrics tracking and personal mail blocks