At eClerx Markets we guarantee our clients’ continual quality improvements, proactively identifying and mitigating any internal or external risks, while ensuring minimal impact to service delivery. We have a number of teams, methods, and tools in place to deliver a highly controlled solution that meets and exceeds stringent SLA and KPI targets.
The risk management framework we utilize is frequently updated in the following areas:
We conduct risk assessments during the transition phase, and every 3 months thereafter
We minimize attrition impact in three critical areas: maintaining a strong bench of readily trained resources, providing ongoing in-house educational training, 44.as well as continuously sourcing/developing and implementing tools that automate or simplify processes
Utilizing a risk and control framework:
This model focuses on identifying, categorizing and remediating risk incidents that have occurred
A dedicated quality team:
Deploy and maintain a robust quality framework for all processes we run