Leveraging eClerx's Outreach Manager platform to perform outreach across ~65,000 client accounts for KYC remediation, MiFID, FATCA, DF and EMIR compliance requirements
Challenges
- Decentralized outreach program with multiple groups approaching the client
- Missed follow-ups and responses due to high volume of email communications being tracked manually
- No visibility into compliance across clients due to inability to measure metrics on email communications
- Risk of email misdirects and misses
eClerx Markets Solution
- Deployed the Outreach Manager Platform, 3 senior consultants in New York and 21 analysts in India to centrally manage outreach across compliance requirements
- Configured individual outreach programs into Outreach Manager platform. Assimilated data from respective client databases
- Assimilated data from respective client databases
- Performed data analysis to consolidate 65,000 client accounts~ 7,000 outreach requests
- Allocated work based on prioritization defined during outreach programs setup, by jurisdiction
- Centralized communication management; Pre-configured email templates, response tracking and automated follow-up emails
- Attestation of completed cases by client managers
- Communication history, data and documents maintained for regulatory audits
Results
Centralized outreach program reduced headcount by ~35%
Successfully completed the project with 65,000 client accounts in 30 weeks